Refund and Returns Policy

Refund & Return Policy

Effective Date: February 01, 2025 Last Updated: February 04, 2025

1. General Terms

By shopping with Anime Seekers, you agree to the following policies. Our store operates as a marketplace where products are sourced and fulfilled by third-party suppliers. This means:

  • We do not manufacture, store, or directly ship products ourselves.

  • Orders are processed and shipped directly from our suppliers, located in various countries.

  • Shipping times, return conditions, and refunds are subject to supplier policies.

  • We are not responsible for shipping delays, customs issues, or product defects caused by suppliers.

2. Order Cancellations

  • You may cancel your order within 12 hours of placing it, provided it has not been processed.

  • Once an order has been processed or shipped, it cannot be canceled.

  • If you refuse delivery, our return policy applies (see Section 3).

3. Returns

We accept return requests within 14 days of order delivery, provided:

  • The item is unused, in its original packaging, and in resellable condition.

  • You provide proof of purchase.

  • Return shipping costs are covered by the customer.

Returns must be pre-approved by our support team. Items must be sent directly to the supplier’s warehouse, not to our business address.

3.1 Non-Returnable Items

We do not accept returns for:

  • Custom-made or personalized items

  • Digital products (e.g., wallpapers, e-books, game credits)

  • Gift cards or store credits

  • Subscription services

  • Clearance or final-sale items

  • Undergarments, swimwear, and hygiene-related products

4. How to Initiate a Return

To request a return, follow these steps:

  1. Contact us at contact@animeseekers.com or via our Contact Page with your order number and reason for return.

  2. Our support team will verify if your item qualifies for a return and provide return instructions.

  3. If approved, ship the item using a trackable shipping method. The customer is responsible for return shipping costs.

  4. Once the supplier receives and inspects the item, we will process your refund.

5. Refunds

  • Refunds are issued within 7-14 business days after the supplier confirms receipt and inspection.

  • Refunds will be processed via the original payment method used for purchase.

  • If the item is returned in a non-resellable condition, the supplier may reject the refund or issue a partial refund.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must:

  • Contact us within 7 days of delivery.

  • Provide clear photo or video evidence of the issue.

If approved, you may choose between:

  • A full refund

  • A free replacement (if available)

7. Shipping & Delivery Policy

7.1 Shipping & Processing Times

  • Orders are processed within 1-5 business days (excluding weekends and holidays).

  • Shipping times vary by location, typically ranging from 7-30 business days.

7.2 Customs & Import Duties

  • International orders may incur customs duties or taxes, which are the customer’s responsibility.

  • If you refuse to pay customs duties, a refund will not be issued.

7.3 Lost or Stolen Packages

  • If a package is marked as “delivered” but is lost or stolen, we are not responsible for replacements or refunds.

  • If a package is lost in transit, notify us within 10 days to assist with a claim.

8. Payment & Fraud Prevention

  • We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and major credit/debit cards.

  • Prices are listed in Euros. If paying in another currency, conversion fees may apply.

  • If fraudulent activity is suspected, we may cancel the order and issue a refund.

9. Third-Party Responsibility

We work with external suppliers to fulfill orders. Product quality, shipping times, and returns are subject to their policies. We assist with disputes but are not liable for supplier-related issues beyond our control.

10. Contact Us

For return and refund inquiries, contact us at: